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Choice Hotels has enhanced the best practice guidance for the cleanliness, disinfecting, hygienic surroundings and social distancing protocols, to their employees and customer from the COVID-19 pandemic.

Choice Hotels Canada has launched the Commitment to Clean for its more than 330 hotels across the country. The initiative is Choice Hotels’ holistic approach to supplying franchisees and their associates with the tools they need to help Choice-branded hotels achieve superior levels of cleanliness, and address health and safety concerns associated with the COVID-19 pandemic.

 

Commitment to Clean leverages Choice’s long-standing relationship with Ecolab, the industry expert and global leader in water, hygiene and infection prevention technologies and services; and guidance from the World Health Organization.

Protocols

  • Heightened cleaning protocols for high-traffic areas such as the front desk, fitness centres and pools, as well as other high-touch surfaces throughout the hotel.

  • Furniture arrangements designed to encourage appropriate social distancing.

  • Housekeeping “on-demand” option that allows guests to request delivery of additional toiletries, towels, linens or coffee without having a housekeeper entered the room.

  • Changes in breakfast offerings, with many hotels that provide breakfast replacing their buffet with pre-packaged breakfast items.

Products

  • Personal protective equipment for hotel staff, including masks and gloves, to safeguard guests and employees.

  • Hand sanitizing stations located in high-traffic areas throughout the hotel, such as the front desk, breakfast area, elevator lobbies and fitness centre.

Communications

  • On-property signage is available to hotels, reiterating social distancing guidelines, personal sanitation guidelines and the importance of surface cleaning.

  • Communications from the front desk staff to guests about precautions taken for their safety and comfort, and reminders about additional safeguards available at guests’ choosing.

  •  The company will also explore the implementation of various technologies in the months ahead, including mobile check-in and keyless entry to further facilitate the contactless guest experience.